ITSM training

Designing an Effective IT Service – ITIL® v3 approach

Designing an Effective IT Service – ITIL® v3 approach

by on September 17, 2012

While the benefits of applying IT Service Management practices vary depending on the organization’s needs, size, complexity, scale etc some typical benefits are:
• Improved [more…]

Service Quality: IT Service Management (ITSM) Certification Training

Service Quality: IT Service Management (ITSM) Certification Training

by on September 7, 2012

Service Quality is measured based on the user’s satisfaction level towards a service. It indicates the overall effect of service performance that determines the degree [more…]

Basic Relationships in ITSM: IT Service Management Training

Basic Relationships in ITSM: IT Service Management Training

by on September 4, 2012

ITSM Certification is one of the most sought after certifications in Information technology services. Anyone looking forward towards attaining an ITSM Certification needs to understand [more…]

IT Service and its Components: ITSM Certification Training

IT Service and its Components: ITSM Certification Training

by on August 30, 2012

IT service management is one of the most essential factors that every enterprise needs to consider in order to be in pace in the market [more…]

IT Service Management: What is ISO/IEC 20000?

IT Service Management: What is ISO/IEC 20000?

by on August 14, 2012

ITSM (IT Service Management) is a top-down business driven approach to the IT management. It mainly addresses the strategic business value generated by the IT [more…]